Shipping Policy

Last Updated: 03/05/2025

Thank you for shopping with Omnioo. We aim to provide a smooth and transparent shipping experience for all our customers.

This policy explains how we process, ship, and deliver orders placed on omnioo.com.


1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email with a tracking number once your order has been shipped.


2. Shipping Times

Estimated delivery times vary by destination:

  • European Union: 7 to 12 business days

  • United States: 7 to 12 business days

Please note that these are estimated timeframes. Delays due to customs, weather, or local postal services are possible and outside of our control.


3. Shipping Destinations

We currently ship to selected countries within the European Union and the United States.

If your country is not listed at checkout, we unfortunately cannot ship to your location at this time.


4. Shipping Costs

Shipping fees are calculated at checkout and vary based on your location and the selected shipping method.

Some promotions may offer free shipping to selected destinations. If applicable, this will be clearly stated during checkout.


5. Tracking Information

Once your order is shipped, you will receive an email containing a tracking number and a link to track your parcel online.

Tracking updates may take up to 48 hours to appear after the package has been dispatched.


6. Customs, Duties, and Taxes

Orders shipped outside of the United States may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

Omnioo is not responsible for delays or charges resulting from customs clearance procedures.


7. Incorrect Addresses and Failed Deliveries

  • Please ensure that all shipping information is correct at the time of purchase.

  • We are not responsible for orders lost due to incorrect or incomplete shipping addresses.

  • If a package is returned to us due to failed delivery, we will contact you to arrange reshipment at your expense.


8. Damaged or Lost Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the estimated delivery date with your order number and photos (if applicable). We will investigate and offer a replacement or refund when appropriate.